Nic Seaman
INEOS Kavango
Maun, Botswana

"I would highly recommend Sharon Visser as a Lean Coach and Lean Specialist. Sharon has played a significant role in changing the way we see and approach our work and our people.

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One of the most powerful things Sharon introduced to our team was a simple question: “What do we see?”​ This question helped us learn to make our work visible, understand problems properly, and improve the way we work instead of just working harder.

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Sharon taught us the importance of truly understanding the work, and ensuring that our teams are properly supported with the right tools, the right training, and clear instructions. She also helped us turn the word “why” into a positive and powerful tool — not to blame, but to learn, improve, and support our teams where support is needed.

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Over time, we have watched our team of 85 staff embrace this way of thinking. As a result, we have reduced turnaround times and improved production output by over 100%, simply by eliminating waste — especially wasted time — and by making the work visible so problems can be solved quickly.

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What makes Sharon different is that she does not only focus on processes and production. She focuses on people. Through leadership coaching and guidance, she supported us through the emotional side of change, which is often the hardest part of any improvement journey.

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Sharon stayed connected to our operations daily, reviewing work through our camera systems and WhatsApp groups, guiding us, asking questions, and helping us think differently about problems and solutions.

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As a result of this journey, the spirit within our team has changed. Botho has become a central part of how we work — respect, teamwork, communication, and helping each other improve. We now focus on working smarter, not harder, and on getting it right the first time.

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Sharon has made a lasting impact on our company, not only in our production results, but in our people and our culture.

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I can confidently recommend Sharon to any organisation that is serious about continuous improvement, leadership development, and building strong, capable teams."